Last updated: 23 October 2026
This Privacy Policy explains how VietOne Travel (“VietOne”, “we”, “us”) collects, uses, shares and protects personal data when you visit https://vietone.travel, contact us, or book travel services with us, whether directly as a traveller or through a travel agent or partner.
1. Who we are (data controller)
VietOne Travel is an inbound tour operator and destination management company based in Vietnam. We are responsible for the personal data described in this policy.
- Address: 25 Street 9, Khanh Hoi Ward (formerly District 4), Ho Chi Minh City, Vietnam
- Phone: (+84) 28 3636 0588
- Contact: via the form on our Contact Us page
2. Personal data we collect
2.1 Data you give us
- Enquiries and contact forms: first and last name, email address, phone number, company name and the content of your message.
- Newsletter: your email address if you subscribe.
- Booking data: to arrange travel services, we process data provided by travellers or by their travel agent, such as names of all travellers, date of birth, nationality, passport details (number, issue and expiry date), visa information, flight and arrival details, contact details, room and travel preferences, and payment and invoicing information.
- Special categories: where needed for your trip, you may share information such as dietary requirements, allergies, mobility needs or medical conditions. We only process this with your explicit consent and only to deliver your services.
- Business partners: names, job titles and business contact details of staff at travel agencies, suppliers and partners we work with.
2.2 Data collected automatically
- Technical data such as IP address, browser and device type, operating system, language, referring page, pages viewed and time of visit.
- Data collected through cookies and similar technologies (see section 9).
3. Purposes and legal bases
- Answering enquiries and preparing quotes – steps taken at your request before a contract, and our legitimate interest in responding to business enquiries.
- Organising and delivering booked travel services (hotels, transport, guides, tours, flights, visa support) – performance of a contract.
- Legal and regulatory obligations, such as guest registration with Vietnamese authorities, accounting and tax records – legal obligation.
- Working with travel agents and partners – performance of our agreements and our legitimate interests.
- Sending newsletters and offers – your consent, which you can withdraw at any time.
- Running, securing and improving our website, including spam protection and usage analytics – our legitimate interests or, where required, your consent.
- Handling sensitive data such as health or dietary information – your explicit consent.
Where the EU/EEA General Data Protection Regulation (GDPR) applies, these correspond to Art. 6(1)(a), (b), (c) and (f) and Art. 9(2)(a) GDPR. We also process personal data in line with Vietnam’s Decree No. 13/2023/ND-CP on Personal Data Protection and other applicable Vietnamese law.
4. Who we share data with
We do not sell personal data. We share it only as needed for the purposes above:
- Travel service suppliers: hotels and accommodation, transport and transfer companies, tour guides, airlines, cruise and activity operators, and visa service providers.
- Travel agents and partners: the agent who made or manages your booking.
- Service providers acting on our behalf, such as website hosting and maintenance, email and IT services, analytics and security tools, payment and accounting providers.
- Authorities, where required by law (for example, immigration or police registration of foreign guests).
5. International data transfers
We are based in Vietnam, and some of our service providers may process data in other countries. If you are in the EU/EEA or another country with data transfer rules, your data will be transferred to Vietnam, which may not offer the same level of protection. Where required, we rely on appropriate safeguards such as standard contractual clauses, or on the transfer being necessary to perform the travel contract you requested. Transfers out of Vietnam are handled in accordance with Decree 13/2023/ND-CP.
6. How long we keep data
- Enquiries that do not lead to a booking: up to 2 years after our last contact.
- Booking and invoicing records: as long as needed to deliver the services and as required by accounting, tax and other legal obligations.
- Newsletter data: until you unsubscribe.
- Passport and sensitive data: only as long as needed for the trip and any legal requirements, then deleted.
7. Security
We use appropriate technical and organisational measures to protect personal data, including encrypted connections (HTTPS), access restrictions and spam protection. No method of transmission over the internet is completely secure, but we work to protect your data and to respond promptly to any incident.
8. Your rights
Depending on the law that applies to you, you have the right to:
- access the personal data we hold about you;
- have inaccurate data corrected;
- have your data deleted;
- restrict or object to certain processing, including direct marketing;
- receive your data in a portable format;
- withdraw your consent at any time, without affecting processing carried out before withdrawal;
- lodge a complaint with a data protection authority, for example in your EU country of residence, or with the competent authority in Vietnam.
To exercise your rights, contact us using the details in section 12. We may need to verify your identity before responding.
9. Cookies and similar technologies
Our website uses cookies and similar technologies. These include:
- Necessary cookies that make the website work, such as language selection and security features.
- Google Tag Manager, which loads other tools on our website.
- Hotjar, which helps us understand how visitors use the website (for example, clicks and page usage) so we can improve it.
- Google reCAPTCHA, which protects our forms from spam and abuse and processes data such as your IP address and browser information.
- Embedded content such as YouTube videos, which may set cookies when you play them.
You can block or delete cookies in your browser settings. Blocking some cookies may affect how the website works. Where required by law, we will ask for your consent before setting non-essential cookies.
10. Children
Our website is not aimed at children. We process children’s data only when provided by a parent, guardian or travel agent for a booking that includes a child, and only to deliver the services.
11. Changes to this policy
We may update this policy from time to time. The latest version is always published on this page, with the date of the last update shown at the top.
12. Contact us
If you have any questions about this policy or your personal data, please contact us:
- VietOne Travel, 25 Street 9, Khanh Hoi Ward, Ho Chi Minh City, Vietnam
- Phone: (+84) 28 3636 0588
- Online: https://vietone.travel/contact-us/